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02-24-2003, 03:47 PM
They are not in business of providing a roadside assistance, but more like making cars. I wouldn't go out there without
the AAA card, it only costs $55/yr.

Judge BMW by their cars and not their outsourced services of towing to some place that appraently doesn't have a good
staffing coverage. This isolated incident shouldn't cause people to not buy BMW's.

02-24-2003, 03:49 PM

02-24-2003, 03:51 PM
bmw takes up THAT much room just the look. geez...

Useless Message Poster
02-24-2003, 03:52 PM
car to drive? THEN GIVE ME A FRIGGEN REAL SPARE TIRE !! It's not really about the laughable "road side fuckksistance" It's about the fuucking lame excuse for a tire- fix O fuccking flat. You might as well stick that [Oops!] in your ahole a fill yourself up.

02-24-2003, 04:15 PM

02-24-2003, 04:21 PM

02-24-2003, 04:44 PM
1) No where in my post did I tell people not to buy BMW.

2) Providing roadside service is not their primary business, but it is a service that they offer, and it's not even a previledge, every car company offers that service. If they offer it, please do it RIGHT, not do it WELL, but do it RIGHT.

3) It was sure annoying to wait there for hours, but what realy bothered me was the fact one of the rep lied to me about the tow truck coming. That's completely wrong, no one shall conduct business like that, let alone a premium car maker.

02-24-2003, 05:07 PM
like any other "part" of the car. If it doesn't work during the warranty period, they need to fix it. If Lexus and Saturn can do it, anybody can - they just have to actually care about their customers.

02-24-2003, 05:36 PM
...and have been for years.

MB's roadside assistance is not outsourced; if you haven't seen them, every MB dealer has an ML- or E-class wagon filled with basic parts and tools, driven by an off-duty MB mechanic, to actually fix your car and get you going again.

I used MB's roadside assistance twice...once for a flat tire (I'd have changed it myself, but was wearing a suit), and once for a dead battery (car wasn't driven for four months). Both times, the mechanic arrived within 10 minutes, and the car was back on the road within 10 minutes. With the dead battery, even though the car was less than two years old and just needed a jump start, the battery was replaced with a new one (just one of the parts carried in the RA vehicle), no questions asked. Standard procedure in a dead battery situation, I was told.

I've used BMW roadside assistance twice, both for flat tires. Both times I waited over an hour; the first time I gave up, hobbled to a gas station, filled the tire with air (nail still in it), and drove to a tire shop for a patch. The second time, the car was towed to the dealer, who insisted on replacing the tire. Again, I filled the tire with air, and drove it to a tire shop for a patch. BMW roadside assistance was useless.
Los Angeles, CA
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02-24-2003, 05:39 PM
AAA outsources their service as well. It doesn\'t matter if BMW or AAA calls it in, you\'ll get the same service. Only AAA won\'t tow to the BMW dealer of your choice.<br><font color=#65625E><font size=2>
That's just my opinion, I could be wrong.
San Diego, CA

02-24-2003, 07:06 PM
I think its size and shape are essential for free-flow exhaust.

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