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GNSCOTT
03-14-2004, 05:48 PM
I can't tell you how much I wish I bought my car from one of the people on this board. After getting help on this board from Mary and msheri01 numerous times I again called my dealer to talk to my salesman to see if he had the information that Mary faxed me (thanks again). I wanted to see if maybe they had a tentative delivery date on my V. AGAIN I called, again he was busy with a customer, again I was transferred to his voicemail, again I left a message, and again he didn't call me back. I left the message at noon on Sat and specifically told him to call me back that day. He never has info on my car, never calls me back, and its starting to make me worry that they are going to try and sell my car to someone else when it gets in. There is no excuse for this when paying sticker for a $51,000 car. Sorry, just had to rant. If all goes well when the car gets in I'll for the first time have to fill out my customer service honestly.

bnunnally
03-14-2004, 06:37 PM
Does seem like poor service. My sales person was good about responding promptly via email or phone -- that is one of the primary reasons I drove past another Cadillac dealer to get to that one.

Not to make an excuse, but if he can't check on the status himself, but rather has to wait for person xxx to be at their desk and ask them, that can cause delays in the sales person being able to respond. You would think he could at least call you right back and let you know the situation though. bruce
<img src="http://caddyinfo.ipbhost.com/uploads/ctscrest.jpg">
CTS 3.6L Light Platinum/Light Neutral
<a href="http://www.caddyinfo.com">www.caddyinfo.com,<a>

GNSCOTT
03-14-2004, 08:23 PM
Out of the 6 times I have called him, he has returned my phone call once. He has no idea why I am calling, and I have been the one giving HIM updates on my cars progress. Now that the car is in the delivery stages there are things I want to go over with him and the service manager. I'm calling one more time before I have a talk with the sales manager, and thats the last thing I wanna do to a salesman. I don't want my butt kissed, I just want a return phone call.

bnunnally
03-14-2004, 09:30 PM
Seems reasonable to expect him to return calls. I think it is probably a capital idea to talk to the Sales Manager. My impression from talking to the locals is that the Dealer may actually prefer not to sell you a car if they are going to get a bad quality survey result. Better to talk to them about how you really need them to return calls and communicate in order for you to rate them as excellent in that regard.

If you're going to read the message boards you'll have to get used to knowing more than the sales staff though; most of them only study during the day. :-)bruce
<img src="http://caddyinfo.ipbhost.com/uploads/ctscrest.jpg">
CTS 3.6L Light Platinum/Light Neutral
<a href="http://www.caddyinfo.com">www.caddyinfo.com,<a>

6104696
03-14-2004, 09:46 PM
Danny Doherty at Lindsay Cadillac in Alexandria VA (703.998.6600) is courteous and responsive, and has at least 2 CTS-V's to sell at sticker.

Just tell him Doug sent you. (no I will get no kickback; this is just a good guy at a good dealership)

Doug

msheri01
03-14-2004, 11:03 PM
I would suggest that you ask the sales manager to call the DBC and explain that this vehicle was a stock order that has since been sold, and ask them to expedite delivery of the vehicle. The DBC can contact the carrier and ask them to mark the vehicle as "hot". They can track the car through the shipping process and give it load priortiy. I have done it for sold order vehicles in the past, and they have been very accomdating.

GNSCOTT
03-15-2004, 11:50 AM
I stopped in there today. I had a talk with the saleman and none of my calls should go unanswered. He even offered to call me on the cell as soon as the trailer arrived (i was going to ask him that anyways) and he promised me he would bay it if I didn't make it there when it was coming off. I think he got the picture after our talk and all should be well now. We'll see if I get a call when the trailer arrives or if its sits at the dealer for a couple days while everyone gets a test drive.

GNSCOTT
03-15-2004, 11:53 AM
msheri01, they told me the car has been red tagged for priority delivery. Does that sound right?

msheri01
03-15-2004, 08:22 PM
DBC actually uses the expression red-flagged, but close enough. This means that the DBC has contacted the carrier and told them to expedite the shipment of the car. That means it should go first on first loads going your way.


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