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Topic Review (Newest First)

  • 12-23-2009, 11:10 PM
    Geez Tech

    The problem lies with the dealer not BMW

    The dealer could have easily done a goodwill repair with your low miles and only 5 months out of warranty.
    Shame on the dealer for not helping you out, not BMW.
    These programs are put in place by BMW for the dealers to use, your dealer is holding out on you.
  • 12-22-2009, 02:48 PM
    john canizo

    Re: dead750. BMW run around and disappointment

    don't feel like your alone, have 2005 7 seres 5 mo out of warranty with 18,000 miles on the clock and the throttle body failed, dealer said as well as bmw that the throttle body is not covered under the state and federal emissions warranty (couldent find a copy of it to check for my self) paid dealer $822.00 asked bmw directly through customer service to reinburse me for this expence because of the milage because the car is only used occasionaly and allways garaged and it would have failed under warranty had i driven it more. their reply was that they could not help me at this time!MY REPLY WAS for a vehicle that is suspost to be so superior to all others and the ultimate driving machine i could buy 4 kias for less and not had this problem and that this was the second bmw that i had problems with just out of warranty (another story) and for principal alone that this was the last bmw i would purchase as bmw wont stand behind their product when it is slightly out of warranty. THE moral of this story is if you have a bmw get rid of it before warranty expires I guess the germans and the japanise lost the battle but won the war!
  • 12-22-2009, 02:10 PM
    john canizo

    Re: dead750. BMW run around and disappointment

  • 08-26-2009, 01:50 PM

    Re: dead750. BMW run around and disappointment

    I believe the original diagnosis was wrong.
    As a result, car died again and this time another dealer noted it wakes up continually. Looks like they may pay for the battery, my trip and more. Clearly they seem to be accepting a modicum of responsibility this time around. will let you know.
  • 08-24-2009, 01:02 PM


    It died again. Within 7 days of a new battery and "fix"....
    this time stranding me in AZ three flatedbed hours from a dealer.
    Ironically, THIS DEALER diagnosed the issue as a "comfort system going on and off dozens of times while car was shut down." GUESS they messed up on the battery they BILLED me for the first time and blamed ME for causing. SHAME on BMW. SHAME on them for billing me for a misdiagnosis and stepping up in the first place. SHAME on them for no regard to follow through or care for the owner of a 100k new 7 series.
    No regard for brand loyalty from an owner who is on his third seven series. That said, will advise you all when car gets out of the shop in Los Angeles. Where car is now.
  • 08-17-2009, 03:55 PM

    Re: My friend drove 1 year old 535i to airport parking

    The problem here is that the Dealers really do not have qualified people that understand these cars. With the electronics, things become real tricky. Sometimes you get lucky. Tell us what happens when you take them to court?

    The CPO states Batteries are not covered under warranty. I do not know about the 4 year 50K miles? Was wondering if this is covered.

  • 08-17-2009, 02:19 PM

    Re: My friend drove 1 year old 535i to airport parking

    Here is the deal. Your battery has gone dead because it probably sits around and is not driven. Dealer told me that Batteries are covered for 2 years & 2 years only @ 100%. The battery is only $254 here in NJ. I was charged $290 + shop supplies. I was a bit furious although it should of not been more than 1 hour worth of labor.

    Now I have a Battery Tender Plus and keep in on all the time when not in use no matter what. These will keep the battery fully charged all the time. Should keep the battery going for a long time.

    The Dealer has the right to mark up parts as they wish (I assume). This item is not covered under warranty. Although if you own the car and the maintenance is not covered, you can purchase parts a lot cheaper than the dealer and some of the things you can do yourself. or, excellent place for parts. Compare prices, sometimes they differ.

    I have changed my own oil $50 vs. $150. Cabin Filters $40 vs. $170
    Air Filter $20 vs. $75. Rear Brakes $125 vs. $500. Most of the maintenance on this vehicle can be done by a regular mechanic or yourself.

    If you have any questions, please send me an e-mail and we can chat.

    Thank you.

  • 08-15-2009, 09:40 AM

    Re: dead750. BMW run around and disappointment

    This doesn't make any sense as the car is certainly under the 4/50 warranty that is bumper to bumper AND the included maintenance warranty.

    My dealer replaced my dead battery for free one time and the car was 4+ years old (I was in the 6/100 warranty on the 02/03 models) and I was EXPECTING to pay for it.

    There has got to be more to this story.
  • 08-14-2009, 01:21 AM

    Re: dead750. BMW run around and disappointment

    BMW MADE THEIR decision.
    "all my fault"
    will do. And might take it to small claims to make my point.
  • 08-12-2009, 08:56 PM

    My friend drove 1 year old 535i to airport parking

    lot (noisy area). Locked the car and went to Europe for a week. Came home to totally dead car. After working with BMW Assist they finally got the car open. Wrecker/etc could not jump the car and did not know how to get it out of park. After many hours they finally got a different wrecker and got it to the dealer (never could jump it). Dealer said he had let the car running and it ran out of gas and then drained the battery flat because he did not properly turn off the car with the off button. Let us know your outcome. I think I will stick to my e38 V-12 until it dies and goes to heaven.
  • 08-12-2009, 06:49 PM

    dead750. BMW run around and disappointment

    So my 07 7 series wont start.

    backround: drove it 120 miles on freeway. LOCKED car.Parked for 3 hours
    went to drive car. Car dead. Used valet key to open door.
    Dealer states: fault says I had key in ignition and left car.
    Fact is.. impossible! Never do that. And had to use valet to get into car.
    COSTS: 550 FOR BATTERY. 150 for tech. that are MY FAULT.
    I call bmw NA. They call dealer.
    Dealer tries to reach the ONE person who can OK this is SO CAL.
    who they can't reach over the course of a business day.

    I leave car hostage (at a lease rate of about 1200 a month) at dealer til the actually can find the "one person" who's name "they can't tell me" to OK a free fix on this.

    Any suggestions or recourse while I wait?

    This from a 3x 3year 7 series lessor.
    Astounding service in the era of "customer loyalty" needs in brands.

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