Or, the headlight adjusting mechanism is broken
Re: On front end as well?
FWIW, I didn't like the HIDs aimed at the ground and they wouldn't adjust up any further with the screws, so I loosened the housings and pushed them up and tightened the holding bolts back down while holding them aimed high, then adjusted the headlights down with the screws to a good attitude. Then had my daughter drive my car while I drove in front and oncoming to make sure they weren't too high. Now they are just right. Except they need polishing. The next time I see a Wal Mart. Isn't that where you had yours done?