On the afternoon of Sunday, September 18, 2005, my friend and I went to test drive a 330i at Assael BMW in Monrovia. The salesperson that "helped" us was very rude and condescending (I wish I would've asked for his card). My friend has been to the same dealership several times before this and was also met with unacceptable customer service.

The salesman did not treat us with respect. I must say Assael is absolutely the worst dealership I have been to. I wonder how they sell any cars with such bad service. I'm trying to contact BMW USA to complain also.

Our experience at New Century BMW was much more pleasant and I will be order my car through them.

What are some formal channels to direct such complaints? No one should be subject to such rude treatment!