This pertains to front Parts Counter-not Service
When you purchase your maintance products at BMW of Dallas, request for "Book-List" pricing before the PartsSpecialist entrs it on the computer. You will get MSRP pricing ALL the time. Pricing is regulated automatically by the "Autonation" ADPPC system network, so Parts guy has to override the system. When they;re in a hurry out of habit they don't overide to " Book list"... try it. They are even closer(miles)then Moritz...and more knowledgable. I deal with a couple guys there, very friendly. Remember though before they enter info into the PC, ask for Book list..