650 recall for TCU replacement

[SSN603]

Has anyone experienced the recall to replace a 650 TCU? My car has been in the shop for two weeks waiting for a new TCU. Dealer indicates BMW has not provided a delivery date for the new TCU. The delivery date could be two more weeks or more. It appears that BMW did a recall without replacement parts being available. I called BMWNA and the person that took my call did nothing more than call the dealer and confirm that the dealer did not have a delivery date for the TCU. BMWNA did not provide any support. It appears that the TCU recall will be a significant issue for the 650 and other series cars. It also appears that BMW is very short on replacement TCUs and may not have any at all. If you get a recall for the TCU make sure there is a replacement available before you take your car in for the recall. The 650 is a great car but BMW has not provided their normal level of support for this recall.

[GeezTech]

.........but to check and repair the software in it.
But, if the unit wont repair via software then it has to be replaced, 90% of them pass, so it isn't often that they fail.

Did they give you any details as to what has happened?

[SSN603]

The TCU failed. The dealer has three other cars with failed TCUs.

[destro]

Start counting how many days you are without your car... you have every right to be upset and pissed. You are paying for a car you don't have and with every month that goes by the value of the car drops. And please tell me you have a BMW loaner car

[SSN603]

Yes a loaner has been provided 525xi but it's no 650.

[GeezTech]

Sometimes they need a PuMA case authorization to do it, they should call their parts hotline to be sure as there are 690 of them on back order or 690 ordered incorrectly. Then they usually have to enter that number into the order so it gets processed, it is worth mentioning to them to speed up the process.

[SSN603]

Thanks! I will call the dealer on Monday.

[bruce12861]

Don't feel bad, I had TCU replaced twice in a 2005 645cic, so this seems to be a recurring problem.

[SSN603]

Talked with the dealer on 12/19. Dealer indicated they still did not have a delivery date for the new TCU. Dealer confirmed there are 690 TCUs on back order. It is amazing that with 690 cars needing new TCUs that the internet is not indicating any complaints about cars being out of service waiting for TCUs. This is day 16 for my car plus three more at the dealer. Dealer has indicated he may reassemble the car and return it to me until the new TCU is received. The dealer indicated a PuMa was not required for this situation??

[destro]

check out w w w . b i m m e r f e s t .c o m their 6er forum is prob best on web

;)

[cobradav]

I try to keep this forum updated but it is just so hard to put up attachments such as PDFs and the like. Even pictures are harder to do here. Plus this one (forum) is not very active.
_______
US '05 645 Coupe, Silver Grey, Chateau, Sport, Logic 7, HUD, Cold Pkg, SIRIUS Sat Radio, Aux, BT w/ snap-in adapter, V1, CIP 21.03 w/MP3 enabled

[GeezTech]

Have they contacted their parts hot line to see what the problem may be? Just to make sure they did order it correctly?
Have you contacted customer service yet and made the aware of the situation and the amount of time you haven't had your car?

They troll these boards and I cant believe they haven't put up a post yet to contact you.

[SSN603]

I contacted customer service and the only thing they did was confirm that their was no delivery date established for the TCU. I have had discussions with the service manager and the manager of the dealership that resulted in BMW indicating shipment of TCUs MIGHT start during the week of 12/26. The dealer is and has been good. Yes I would have expected something from BMWNA by now.

[Ginger]

I'm with BMW of North America, LLC. I've passed this message on to a BMW NA Customer Relations Representative who will be in touch with you soon.

[SSN603]

I did talk with BMWNA on 12/14. The person I talked with just confirmed that the dealer did not have a delivery date for a new TCU. My car is still at the dealer as of 12/27 with no indication of a delivery date for the new TCU. The car went in on 12/4. I need a plan from BMW that will correct this situation. I have not found any other person in this same situation. The dealer has indicated that they have three other cars in this same condition.

[destro]

most states if it's 20 or 30 days in the shop for anything odds are high you can lemon law it and get a new one... Seems like you have good case being that your $80,000 car is useless and no timeline in sight.

In NJ it's 3 repair attempts *OR* 20 or more days in the shop.. if you get past that 20-30 days in the shop then you have met the conditions for lemon.

http://autopedia.com/html/HotLinks_Lemon2.html

[SSN603]

I got my 650 back today. I almost forgot how great that car is. The car is not the problem. The management of a recall was the problem. The TCU was not replaced but a delivery date has been established. BMW has closed this issue in a manner that I would expect from BMW.

[GeezTech]

“Don't argue with idiots, they'll drag you down to their level and beat you with experience.”


'87 325is The best ever
ALUMINUM BUMPER APPRECIATION ASSOCIATION (ABAA)
Membership ID (00302)
Joined September 14, 2005

[SSN603]

My 650 is now whole. On 1/12/07 the new TCU was installed. It took the dealer 11 hours to complete the task. BMW did speed up the delivery of the new TCU by 9 days from the initial estimate. Total duration 38 days.