I bought a HK midrange door speaker from them. The one they sent me is so blown that the cone is completely, 360 degrees, separated from the frame. There is a 1/8-1/16 inch gap! I called to request a refund. They put me on hold for ten minutes then asked if they could call me back. It's now four days later and I haven't gotten a call back yet. I left a message on a supervisor's voice mail today and he hasn't called me back yet either.

I've generally had good experiences with them. But this is ridiculous!