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  1. #1
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    Window fell out 2004 Z4

    Just wanted to post my frustrations regarding my 2004 Z4 and the windows falling out.

    My Drivers side window fell out with less than 5,000 miles. Window was covered under warranty. My passanger side window just fell out returning on vacation. My car is out of warranty based on the age. My milage is 35,000 miles.

    So, while I am driving 6 hours home, a guy has a lot of time to think! Why am I driving a premium brand car when the windows can not even stay in? I just cant recall any other vehicle that I have driven in my life and I can not remember anyone whom I have talked to that has had both or a sigle window for that matter that has fallen out of their vehicle regardless of the brand or age. Its just not right. In no way have I abused this car. Pretty much sits in my garage and occasionally, I drive it down the interstate. My main vehicle is a company vehicle, reason for the relatively low miles.

    I called my Dealer understanding that my warranty has expired. I just thought that mayby a phone call could be placed to parent company since this is the second window that has fallen out ( 35,000 miles ). My Dealer chuckled and agreed that no car should have both windows let alone one window fall out. He checked with his superviser and nothing could be done regarding warranty.

    I made a promise to my wife that I will never own a BMW car again. We purchased BMW based on the style of the car and the reliability of brand, or so we perceived based on advertising. My sister in law purchased a Z4 after driving ours when she was visiting. My sister in laws son also purchased a used Z3 based on his mothers car. So, by default, a total of 3 BMW Cars were purchasd based on my influence. I wonder if 3 potential customers could be influenced to avoid buying a BMW after reading this post?

    If a Factory Rep reads this article and feels that I am not justified in making my complaint, I would invite any representative from BMW to design a better car or show me what I am doing wrong to cause both windows to fall out. If neither can be achieved, then BMW would need to make this issue right with me if they ever expect me to be a loyal customer.


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    Re: Window fell out 2004 Z4

    Did they determine why the first window fell out? It does seem that something wasn't correct during the assembly process if both windows have fallen out.
    I have had the opposite experience with mine. I bought it in Oct of 2002, it has 75k miles and nothing has gone wrong with mine.<img src="http://members.roadfly.com/mikmor/Z4thumb.jpg">

  3. #3
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    Re: Window fell out 2004 Z4

    I never asked enough questions after the 1st time to determine the cause. I only cared about getting the window fixed under warranty and moving on while chalking the incident up to a fluke.

    After the second time, looking back, I wish I would of had the mechanic explain to me the cause. Who would of thought this would be a repeat occurance!

    Anyone else out their with a similiar issue?

  4. #4
    bmwnut2002
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    Re: Window fell out 2004 Z4

    The driver's side window in my 2003 3.0 became quite noisey, and slow to lift. It was repaired under my CPO warrenty. I know from experience with my 1995 e36 that when the window falls out of the track, it is likely something to do with the window regulator, which will probably have to be replaced (when the sliders in the tracks stop moving easily, the regulator arms will bind and literally bend). I don't recall what the dealer charged to fix my z4. I looked on pelicanparts.com and found the window regulator for a z4 is $168.00, without the electric motor. It is not likely that your motor would have to be replaced. Pelican has a tutorial on replacing window regulators, if you like to do things yourself (I did it on my e36, but it is a bit tricky). It could also be that a good independent would do it for you for much less than the dealer. I clearly am of the belief that BMW NA should fix yours for nothing, or for a low cost, as it is unacceptable for windows in such premium cars to be so troublesome. It may be good to call BMW NA and speak to a customer rep. This may also be an NHSTA issue that you can file a complaint on, because it is a safety issue. BMW may respond if you tell them you intend to file a complaint with NHSTA (see some of the older posts on the isue of sticky steering to see how to do this).

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    Re: Window fell out 2004 Z4

    Thanks bmwnut for your advice. I will attempt to contact BMW on my own. Thanks for the source on parts. I may attempt to fix the regulator myself if I can not get anywhere with BMW.

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    I had the passenger window fall off the track

    I had the passenger window fall off the track and it was repaired under warranty. 7/03 build date, and it was about 2 years into the warranty. I remember at the time I had read of multiple instances of this happening, either on this forum or others.

    I have just had my top motor go out (waterlogged, as many others built previous to 10/03 were, when the motor housing design was changed) - and of course out of warranty. BMWNA is absolutely no help and the dealership (Weatherford, in Berkeley, CA) is a joke.

    I will post a new thread when I have some more time, because like our window issue, the waterlogged top motor is a clear design flaw. Unlike the window issue, the top motor housing was actually redesigned to fix the problem - so why won't BMWNA acknowledge their mistake and step up and replace them?

    Will I buy another new BMW or recommend them to others? Not a chance.

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    Re: Window fell out 2004 Z4

    Seriously, if you feel it is a safety hazard, and I would think a window falling out would be, go to nhtsa.gov and file a complaint. Make sure to have you VIN, as a complaint with a VIN is taken much more seriously, since they can track it to a specific vehicle produced.

    If this happens to enough people, and enough file a complaint to NHTSA, NHTSA will ask BMW to open an investigation, which could result in a recall and/or repair reimbursement for people who have had this problem.

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    Re: I had the passenger window fall off the track

    One would think that BMW would see value in keeping customers loyal. Mayby statistics show that consumers will not purchase the same brand of car multiple times. Why else would BMWNA ignore the problems? I understand not covering parts that wear due to normal use. However, I will not tolerate design / manufacturing defects. Just to many good car companies out their that care about their customers. Anyone who judges my situation as being unreasonable in thinking should ask themselves if it is normal for 2 seperate windows to fall out of the same car within 35,000 miles. Mayby this is how buisness is suppose to be in our current, modern world. Mayby I am just to traditional in thinking.

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    Re: Window fell out 2004 Z4

    Thanks FM. I will take your advice and file a complaint. I am sure nothing will come of my situation, but, collectively, the consumers need to stand up for our rights. Thanks for everybody on this discussion board who has been extremely helpfull.

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