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04-30-2010 05:06 PM #1
Help! Dealer Cracked Block only 5,500 miles M5
I am looking for any positive insight on what to do. We purchased a Blue E39 M5 in 2002 by order and it has been a garage queen ever since. The only use has been road trips and the car has only seen one rain storm, no snow, and is kept in a Carcoon the rest of the time in Vancover BC CANADA. The only time it has been in for service before last week was for oil changes every year, the required diff and gearbox fluid in year 2 and it had a faulty alternator back when it was a year old. Basically a pristine E39 M5 with not a scratch on it. That being said, when it went in for this year’s oil change I decided to have the dealer also change the coolant as the original stuff is from when it left the factory
It appears that the tech at the BMW shop did not use a torque wrench when the plug went back in and produced the hairline crack in the block, although the dealer states that they do not know how it happened. Again the car only has 5,500 miles and the dealer has stated that they want to replace the block at their expense.
Can anyone provide useful feed back to this situation? All suggestions are welcome. Any like experienced situations from another member would be appreciated.
If this of course happened within the first two years after purchase, we would make the dealer buy the car and order a new one. We do not want a new M5 or a trade credit on a new car of any kind we want our pristine stock E39 as it was before this big problem.
As we all know the more items on and off the more likely the car will not run right cams, pistons ect... and that is what I am in for if I just let them replace the block.
Anyone have an opinion if it is plausible to demand a new short engine be shipped from BMW and dropped in? I am trying to determine the cost for the dealer either way as that is what is going to make the difference for them.
The General Manager stated the block will cost $12,000 and take 19 hours with three Master Techs. If this is true and their wholesale price on a short engine from Germany is say $20,000 and only 5 to 6 hours to make the switch I think it is worth pushing for. The General Manager also stated that the BMW warranty would be 2 years on the part only? Does not sound right either way this gets repaired. Then there is also the question even in the best case senario that this will also ruin future value. Again any comments would be helpful.
BtW... we have already called BMW NA and CA and they stated that it is between us and the dealer and do not want to get involved. Thanks in advance, Greg
Pic of the hairline crack is not attached as it is too hard to make out-
05-15-2010 08:31 PM #2
- Sydney, NSW, AustraliaMember No: 108840
- Join Date
- Jun 2004
- Rep Power
DEALER MINIMUM WAGE MONKEYS
Looks like the $tealer is in for a Insurance claim or lighter bottom line next month.
The mechanic is probably also working for another BMW "Factory Trained" $tealership, so be careful. Best to give the BMW Guys away and find a Indy shop, the M cars are special but not that special.
The problem is with the $tealership so let them fix it, you just learnt the hard way like I also did once. At least get a new warranty from them and drive the car more and more to prove it is fixed. FIND A INDEPENDANT GUY
Did the Factory Trained Monkey use a sledge hammer to turn the plug, the blocks are cast iron I think or at least very strong metal.
05-21-2010 05:08 PM #3
- , SC, United StatesMember No: 56726
- Join Date
- Nov 2002
- Rep Power
where exactly is the crack ? to drain the coolant
all you need is to remove the plug on RADIATOR not on the block. What did they pull and drained ? ? ? I don't know of a drain plug on a block for coolant or oil. Oil is drained through the pan, so I'm not clear what is cracked and why.
How can they crack a block with a wrench ? That is just wrong. Either the crack is an accident result or manufacturing defect. No monkey can cause a crack in a block.
That is just impossible. <a href="http://mydrive.roadfly.com/photos/pic.php?u=56726KDZYN&i=8969"><img src="http://mydrive.roadfly.com/photos/pic.php?u=56726KDZYN&i=8969" border="0"></a>
1997 BMW 840CiA
1990 BMW Z1
1999 BMW 528iT (Hauler mobile)
2002 Astro Van AWD
2003 Nissan 350Z Enthusiast Package
1987 BMW 535i with 5spd manual (for sale)
1992 BMW 735iL (needs head and interior)
1977 BMW 320i (project racecar)
2007 Mazda CX9 AWD (Wife mobile)
1998 Yamaha Blaster+Breeze
1995 850CSI CD00177 (SOLD)
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