I have a similar problem; my door will not open with the door handle. I have removed the door handle and am pulling directly on the metal cable, but it seems to move only about 1/4". (The other door cable moves about an inch). I also have another problem which is the key is not opening the door from the outside. It moves from about the 90 degree (locked) position to about 10 degrees, but won't fully go vertical. Any help is appreciated!
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