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  1. #41
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    Member No: 46769 mike_m3 is on a distinguished road mike_m3's Avatar
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    Yes | No

    Re: a customer should never be told to get lost...

    I said pretty much "get lost" to their credit they never said the words but they did tell me that I should take it up with BMW and not them since it was obviously a problem with my car and not their product, yada, yada, yada. When I suggested that the dealer would only tell me what I already knew, that is that I applied a product and it removed the finish and that its not BMW's fault (which is true) and suggested that Leatherique ought to come up with a solution to the problem my email went into a black hole, never to be replied to. Pretty, get lost, we're done with it...








  2. #42
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    Yes | No

    that guy needs a wake-up call...

    he should really see this thread...

    a lot of Leatherique users here who probably aren't too happy with recommending his product to you and then having him treat you poorly...


    CBsaksiri Sunnyvale, CA

  3. #43
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    Yes | No

    Some should ...

    I'm not saying Mike should have but being a retailer there just are
    times when you get an unreasonable a-hole and you have to
    essentially tell them to FOAD.

    Trust me, the customer is not always right. There are jerks out there
    that make a career of taking advantage of that axiom.

    D





    pretty cool eyes

  4. #44
    BklynCab
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    You probably used too much cleaner...

    check this link out.

    http://www.dallas.net/~bboy/m3/leatherique/l.html

    I have usewd leather ique many times and never experienced this problem. From what I see with your arm rest you did have some wear befor the cleaning. The prestine clean just made you see it more.

  5. #45
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    Nonsense ....

    The you should be able to pour the whole bottle on the seat.
    I used to sell Leatherique and am quite familiar with it.

    D





    pretty cool eyes

  6. #46
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    Yes | No

    That was my immediate assessment

    That grey is pretty much just a thin layer of paint type dye on top of the leather.
    The photo looks like it was abraded off. Had the product disolved the finish it wouldn't look like that.

    The armrest looks like it has 200K miles of arm rubbing on it.

    I quit selling the stuff because I just couldn't recommend it any more. The work / reward ratio is way off.

    D





    pretty cool eyes

  7. #47
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    Yes | No

    so what do you recommend, don?


    --






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    etc ...




  8. #48
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    Yes | No

    I'll second that, what is your recommendation?




    Go Buckeyes!

  9. #49
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    My recommendation - quit worrying about it ...

    I've posted my long dissertation on leather many times - here's the condensed versioni:

    Almost all automotive leather is finished with either a paint type
    or semi-paint type of dye. They HAVE to do this to have consistant
    colors. Otherwise we'd all be b!tching that our back seat doesn't
    match the front seat. The finish is good and bad. The good is that
    when you spill a coke or coffee odds are you will be able to wipe it
    up and be none the worse off. The bad part is that this same protection
    keep leather conditioners from penetrating into the leather.

    So what to use. Whatever product makes it shine or smell to your liking.
    They are all about equally ineffective. I've tested lots of them on
    BMW Napa and Montanna leather - none penetrated after sitting for
    hours.

    I use one from Lexus because I like to coconut smell - I'm serious.

    The single best thing you can do is keep your car out of the baking sun.

    OK, I'll quit now. If you have any questions, ask. I've been in
    the leather business for 40 years, so I've got a little experience.

    D





    pretty cool eyes

  10. #50
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    Yes | No

    Yes, I remembered your background and

    value your opinion - thanks for the reply.

    For me, I keep the car out of the sun, and wipe off the seats with a MF towel and water - that's it for now (4.5K miles).

    But, when that time comes, I'd like to keep the same smooth, matte finish that it came with from the factory, and a leather smell. I don't want shiny seats...

    If I can do that, I'll be happy for the duration....

    Any recommendation for a product that will accomplish this?

    Thanks again,
    Keith




    Go Buckeyes!

  11. #51
    drew
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    Yes | No

    i recommend "AutoMagic's" leather conditioner.


  12. #52
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    Yes | No

    Hey Saks -

    I just posted a message in the M lounge, I'd appreciate any input you could give me -

    Cheers,
    Keith




    Go Buckeyes!

  13. #53
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    Yes | No

    Hey Don

    considering I don't have anything near 200K on the car and that I did not rub the stuff and noticed that it was taking the finish off with easy microfiber towel wipes - what do you think happened? I simply reapplied more pristine clean becuase I though it was dirt and not the finish - then wiped again and that was the end result....
    Leatherique actually recommends that you use a brush to rub tough stains either way - glad I did not try that...








  14. #54
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    Yes | No

    sho nuff... posted a reply for you.




    CBsaksiri Sunnyvale, CA

  15. #55
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    Yes | No

    hmm... coconut smell...




    CBsaksiri Sunnyvale, CA

  16. #56
    Stan-Nov. 01 SMG
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    Yes | No

    I think you should call Leatherique back and ask

    them if they will supply you with a small 1/2 pt. can of their dye to match your color. If you follow the directions, you can re-dye the armrest so that only you will ever know it was re-done. BMW apparently still does not use vat-dyed leather, only surface-dyed, because it's cheaper.

  17. #57
    Chester
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    take your car to the dealer

    Before the knee-jerk reaction, do take the car back to the dealer. I know someone with a gray interior E36M3 and his armrest and seat bolsters went to hell. The wear was pretty much like yours...were the skin comes into contact with the leather. Of course, I just tease him that he has some weird acid sweat...maybe you do too. At any rate, my friend was able to get a new armrest after showing them the damaged armrest.

    Chester

  18. #58
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    Yes | No

    Bcar, whats your take on this?








    -Andres Escobar


    "Not all ///M owners are ///M Drivers"

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  19. #59
    Bcar
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    Hmmm...

    Seems like the oil did it to me. I would NEVER let any cleaner or oil sit on the car for longer than a min or two, I dont care what the instructions say. Things start to happen when you leave them on. Leathers dont typicaly like oils from my exp. I know others have used the Leatherique and have not had any issues.

    I would take the bill from the part and take the company to small claims court. But, I know on the leather cleaner that I use, clearly says to try it on a small hidden area 1st.

    I dont really know, Id need to see the part. If you're in the midwest Id be happy to take a look at it. Or send it to me and I'll have some materials guys/gals take a look at it.

    Try JUST the clean product on another hidden area of the car and check for results.

    I dunno...

  20. #60
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    Yes | No

    Wow, that car was dirty inside...how can it get







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