the East Bay. East Bay BMW service is going down hill. We have had our X in for service 4 times for the same faulty drivers side rear view mirror. Now that they've finally fixed it there is condesation in the headlights. The tech told my wife that its normal and to drive with the headlights on to dry them out. That was the biggest bunch of crap I ever heard. When I called him back to tell him he's full of #$%@ he scheduled an appointment to have the problem fixed. I couldn't believe he even tried to make such a lame excuse.