+ Reply to Thread
Results 1 to 6 of 6
  1. #1
    Registered Member
    Location
    , ,
    Member No: 98366 04fourpointfour is an unknown quantity at this point 04fourpointfour's Avatar
    Join Date
    Jan 2004
    Posts
    115
    Rep Power
    0


    Yes | No

    BMW of San Francisco dented my new X5 when I +

    brought it in for service. It was an 1.5" dent on the rear passenger door that was so hard that it deformed the rubber door trim. Thank goodness I performed a thorough walkaround of my 4 month old X5 upon picking it up. They said another customer must have damaged my car. Baloney! It never left the service area until I picked it up. Unless they let another customer drive my car! Not a single person at the dealership offered an apology. If you must bring you car into this dealership, inspect it carefully before you even get into the car. I'm sticking with Weatherford BMW from now on.


  2. #2
    Registered Member
    Location
    , , United States
    Member No: 56335 ibew595 is an unknown quantity at this point ibew595's Avatar
    Join Date
    Nov 2002
    Posts
    1,287
    Rep Power
    0


    Yes | No

    Weatherford BMW

    Just don't dent the loaners! Been there done that. Tiny dent cost $125 charged to me. This was for a $3.00 light bulb that was fixed under warranty. Service has been ok there Concord kisses butt ala Lexus.
    Mt. Hamilton,San Jose, CA.2003
    2000 740i Impala brown

    My baby
    BMW Food for the soul
    Kevin Goto

  3. #3
    D323i
    Guest
    Location
    , ,
    Member No: D323i's Avatar


    Yes | No

    How did they know you dented the loaner car?


  4. #4
    Registered Member
    Location
    , , United States
    Member No: 56335 ibew595 is an unknown quantity at this point ibew595's Avatar
    Join Date
    Nov 2002
    Posts
    1,287
    Rep Power
    0


    Yes | No

    It was the only dent. Car had


    Mt. Hamilton,San Jose, CA.2003
    2000 740i Impala brown

    My baby
    BMW Food for the soul
    Kevin Goto

  5. #5
    Registered Member
    Location
    , ,
    Member No: 98366 04fourpointfour is an unknown quantity at this point 04fourpointfour's Avatar
    Join Date
    Jan 2004
    Posts
    115
    Rep Power
    0


    Yes | No

    ~a year later and still no apology from BMW of SF+

    for denting my brand new X5. I sent a letter to the President of the dealership and never heard a word back.

  6. #6
    Ian
    Guest
    Location
    , ,
    Member No: Ian's Avatar


    Yes | No

    boooooo

    i think it's time to talk to BMWNA :)
    at least they were quite nice to me on the fone....
    and my car's an 88 5er hahaha
    and it was related to easily accessible stuff
    but climb up the chain of command, don't give up!

+ Reply to Thread


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
1e2 Forum