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  1. #1
    Tom in NC
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    window regulator class-action?

    As much as I dislike dealing with attorneys, I want to get an idea of how many X5 owners would be interested in a class-action suit against BMW for the window regulator issue. I'm tired of handing BMW $300-$400 (can't forget the "vapor liner", can we?) every time my windows drop unexpectedly because BMW has no quality control with their suppliers. I can deal with things like control arms going bad because they actually do some work and do wear out. But what can cause window regulators to fail over and over except for poor quality? But, it is a revenue generator for BMW service, so why fix the part? I've paid for two new regulators within the past two months and I've had my 2001 X5 for 3 years and 4 months now. The one that is being replaced today was replaced first in Fall of 2002, which makes this the third just on that door. All have been replaced at least once already and I'm going through the second round of replacements. I know that as of April 2003, BMW started warranting replacement window regs for two years. Unfortunately I really like my X5 and I don't want to believe that a BMW is only as good as the warranty period. Maybe that's their strategy.

    I thought about resale and I don't feel this will have any negative effect on our resale value. As it is today, a prospective buyer has to take into consideration the window regulator problem. If BMW fixes the problem, that thorn in our side will be gone.

    Apologies if I seem to be rambling on. Obviously, I am fed up with a lack of action on BMWs part and this is not a joke. I am NOT an attorney nor am I soliciting for one. I don't even know how to start a class-action.... yet. I just want to know if others are as unhappy as I am with this issue and think it is wrong for BMW to take advantage of it. Feel free to backchannel me at [email protected]

  2. #2
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    Re: window regulator class-action?

    BMW should have improved this part a looooooong time ago.

    Mine just gave out last week. This is a significant weakness in the X5. If the window will not go up, you could be screwed if it rains and you are out of town or need to park it at work.

    BMWNA, any help here?

    I don't remember the windows failing to go up on any other vehicle. I guess all my previous "unreliable American cars" were actually pretty good. In fact, all of my previous vehicles had fewer problems than my 2001 X5.

  3. #3
    fast4d1
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    Re: window regulator class-action?

    I don't roll down the windows much I use the sun roof more. Now I have a reason to lock the windows out.

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    Re: window regulator class-action?

    '01 4.4i 31k miles, no problems. Bought 10/1/01 at Long Beach (Ca.) BMW

  5. #5
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    is it possible to reinforce the part

    that breaks? I know it's an interim solution, but if you can do something to prevent future breakage, it will save you trips to the dealer, the cost and hassle of future replacement and the fear from having a regulator fail in the rain/cold or in a parking lot while you continue to apply pressure to BMW for extended warranty/redesign.

    Gruß!
    B. Wheaton (Live from Baghdad!)
    1989 E30 M3
    2001 E38 750iL Sport
    <a href="http://www.bayareamotorsport.com">http://www.bayareamotorsport.com</a>
    <p><img src="http://www.bayareamotorsport.com/images/wheaties1a.jpg">

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    Never put the window down


  7. #7
    Sachs
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    Re: is it possible to reinforce the part

    2002 X5
    1- Driver regulator gave out.
    2- Passenger front about 2 weeks later
    3- Passenger rear 4 weeks later.

    For rear, I broke down and paid the dealer to fix because the window wouldn't stay up. I am trying to figure out how to modify the part to work better. Someone suggested that the parts break when the door is slammed with the windows down. Hmm, I don't know. If I successfully modify and get them working properly, I will post what I did. This weekend will be the last time I peel the doors apart for this BS, if I don't succeed, I will go to the stealer and buy replacement and never use my windows.

  8. #8
    robertplattbell
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    Trips to the dealer?


    If you are going to own a BMW out of warranty, get this "trips to the dealer" idea out of your mind right now. You'll go broke.

    This same thing comes up in other BMW forums. Once these cars are 6, 7, 8 years old and more, you have to either be handy with tools or know a good independent mechanic.

    Oftentimes it is only the attachment clip that breaks. A $2 part and not hard to fix yourself. Pelican has 100 in stock, and that tells you something right there.

    Simple hand tools are all that is required. The hardest part is getting the door panel off.

    There are many folks who have no busines owning older BMWs.

    When they break (not "if", WHEN) they are not cost-effective to repair at dealer prices.

    Such folks should buy or lease new cars and leave the older BMWs to others.

    Seriously.

    If you love working on cars, as I do, these are fun cars to own, as they are easy to work on.

    On the other hand, if changing a light bulb seems like an esoteric task best left to "experts" sell your BMW and buy a Toyota - you will be much happier.

    FWIW!

  9. #9
    X5Farmer
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    Re: window regulator class-action?

    My son had a VW Beetle with regulator problems -- after some time VW sent us a check for the repairs and agreed to cover them for an extended period of time(can't remember how long as he now has an Infinity G 35 6 speed) -- got sick of German electrical problems. My X hasn't had any reg problems yet -- 38,000 miles!!!!

  10. #10
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    Re: window regulator class-action?

    Tom, I have an 01-4.4 with 51k miles. No window regulator problem as of yet.<img src="http://members.roadfly.com/cbs5485/MOMSBMR.jpg" height=200 width=300>

    2003 540ia Sport 4.4
    Jet Black on Black leather/Burled Walnut wood
    M5 Bumpers, Trims, Steering wheel
    M-Sport suspension
    Style 37 18" M-Parallel Wheels
    18 X 8 fronts, 18 X 9 rears
    M5 trunk lip Spoiler
    Dinan CAI and Stage II Software
    Cold Weather Pack
    Angel-Xenons & washers

    <img src="http://www.roadfly.org/bmw/gallery/photos/photos-07-2004/6-8374709.JPG"height=290 width=390>

    2001 X5 4.4
    Oxford Green Metallic on Sand leather/Dark Poplar wood
    Activity package plus
    Comfort Seats with Lumbar
    Style 63, Y-Spoke 19 inch Sport Wheels
    19 x 9 fronts, 19 x 10 rears- Bridgestone Turanzas
    Style 58, 18 inch wheels with Michelins for winter
    Xenons-washers
    load leveling suspension
    Moonroof
    Privacy glass
    Self dim mirrors-compass
    CD player

    Retired: 87-325, 91-525ia, 92-325ia, 99-528ia, 02-325ci.

  11. #11
    Jim in LA
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    Re: window regulator class-action?

    My 2001 x5 (34k miles) has had two window regulators replaced.
    Never had this with my SL600, Porsche 928s4, Jeep(s), RX7, Mustang etc. Out of the 12 cars I've owned, this is the only one that has had a dumb problem like this.
    Even my Hyundai (needed a slow car due to tickets from fast cars) never had window failures.

    Bad/Faulty design.
    BWM: Are you listening, Extend window warranties and redesign please!


  12. #12
    mdklek
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    Re: window regulator class-action?

    I am battling the dealer now. BMW makes a nice car but they certainly do not stand behind their product. The dealer is more than happy to service your car and charge you lots of $$. (Does anyone know that the service advisors are on commission??!!) The real dissappointment comes when you paid huge $$ for the service and it is not done right the first time!
    But when it comes to something like this, they refuse to help. It is apparent to me that this is not an isolated issue, but a very common problem and BMW should step up. WAKE UP BMW! Lexus and GM set the standard for quality service. BMW does not seem to care unless you pay them. Class action - YES! Otherwise BMW will not risk a recall and damaged reputation.

  13. #13
    Burglar
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    Re: window regulator class-action?

    I've had two replaced already on my x5 and I've only owned it since December. The factory warranty just ran out also so I'm nervous every time I roll my windows down. Does that 2 year warranty you spoke of refer to replacing a regulator that has already been replaced? Does it cover the service costs as well?

  14. #14
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    get extended warranty

    trust me you will need your extended warrany after factory warranty expires.

  15. #15
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    Lawsuits are what brought this

    I hate these people who like to sue all the time. Get a life. $400 repair isn't much for a BMW owner. I had to get the regulators repaired twice too, but they were covered by warranty.

  16. #16
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    Funny, it made VWoA recall them and replace...

    2000 4.4i, 39k miles, rear passenger side went the other day. Don't know if the previous owners had issues. Sure, the price has been lowered BFD!! I'd rather they not break. Yes, things wear out and eventually go, but not like some of these regulators. Change the plastic pieces to metal, it's not that difficult. I think one of the bigger issues is that you would expect more from a company like BMW to have better quality standards.

  17. #17
    x5Turtle
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    I think you should shut up

    We paid more than 50k for this vehicle and we would like it to preform like a 50k. I generally never prefer BMW cars because of the window issue. I knew it way before I decide to buy this. However, it turns that x5 really suits my taste, so I forgone any problem with it and buy it. A problem is a problem, sue them for their low quality product on a high end luxery vehicle is reasonable. We are not talking about sueing them because their soft drinks at the dealer make our kid fat.

  18. #18
    TucsonX5
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    I had 5 replace so far on two different X5's!

    Two weeks ago I had the rear one break and I had it at the dealer to get fixed and they charged me $380. Luckly my extended warranty paid for it. Then when I started to leave and the front window broke in the parking lot! The BMW dealer fixed the front but charged me extra $80 over the rear window and my extended warranty would only pay the $380 and I had to eat the extra money! The dealer said it calls for a extra charge due to the power window controls. I screamed at the dealer and they wouldn't do a thing about the extra charge, I then called BMWNA (what a JOKE) they could do nothing for me! So the dealer gave me a BMW discounted to get me out of the dealership so I would stop bit$hing..

  19. #19
    x5connect
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    Re: window regulator class-action?

    Roll the window up before you close the door, they have far more support when up in the seals. The X doors are heavy and prone to slamming and really jolt the window assembly. I have also replaced regulators (even in the same door,) and I do it myself. In doing this I notice the made in mexico stamp (fine manufacturers of clay pots) and the poorly designed plastic mount that the actual cable attaches to on the end that fails. Interesting that the replacement part sold to me at the parts counter 4 years after the car was made still has the same wimpy plastic cable mount. My extended warranty deductible is $100, the regulator costs $75, $7 for all new pop clips that hold on the panel. It takes an hour to change it, less hassle than the dropping off at the dealer, and I know my door panel and trim won't get thrashed by the rookie mechanics that they assign to these easy projects, or duct tape residue on the window and top door frame from holding the window up during the replacement process (yes, they left a mess).

  20. #20
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    How did you stick the insulation back on???

    I noticed it's held on with black silicone. Just pulled the panel off to push the window up till I get the regulator.

    Do you have to clean the remaining silicone off before putting the insulation back? (rear passenger door)

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