Excellent customer service

[Christocosmo]

... So I'm looking at buying tires and I finally decide to go with a Bridgestone RE750 (siped) as rainy weather tires on the winter wheels for my 7; I have a Monday a.m. appointment at Les Schwab, and the general manager gets me right in. They pull the car in, and I walk around to watch them work on the car, and as it turns out I have the Tires from Hell ~ zero pressure Michelin run-flats that are a [Oops!] and a half to get off the wheel (Star Spke style 70). Long story short, all 4 wheels get damaged in the process of removing the tires. What does Les Schwab do ? They have all 4 wheels stripped and refinished to factory spec ! I work in retail so I'm a pretty harsh critic with customer service, but these guys stepped up to the plate, never made excuses for anything and took care of me ~ I highly recommend these guys. I went to the Les Schwab in Hazel Dell so if you are looking at tires call Dan Kiely, general manager, at 360-693-4170. NO I do not work for them, I'm just a very happy customer.
Chris
'98 Arctic Silver 528i
'00 Royal Red 740i Sport

[mwong]

So often the stories are when things go poorly!


M.Wong
E38 2000 740iL Orient Blue
E39 2003 540i/6 Sterling Gray (European Delivery)
E30 1987 325i Royal Blue (Passed on to a new family.)

[jim86325es]

we'd party there before the big shows at the Kingdome (may it rest in pieces).

[@ gregory528iT]

commercial on TV.. showing the A hole driver of an E39, jump out of line and drive across the spike strip. and saying something like.. "Time for new tires?" errrrr. not if you portray BMW drivers this way. :)


In MY bag.
Copper head 10.5° loft. EI-70 Tour Stiff
Taylor Made Tour Spoon, 14° loft, Steel Stiff
Titleist 990B 2-PW, Dynamic Gold S300
Titleist 54° SW, DG, Stiff
Snake Eyes 60° LW, DG, Stiff
Oddessy "Dual Force 440" (bullseye with insert) putter, 34"
Winn Grips

[Vancouver Bimmer]

Heading up to Mt. Hood on to go snowboarding early in the morning and I couldn't find my chains. Store wasn't open but there were employees inside, they let me in and I bought my chains before they opened.