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  1. #1
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    Little Rock, AR, United States
    Member No: 88195 DCBryan is an unknown quantity at this point DCBryan's Avatar
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    Yes | No

    HELP! Am I being ripped off by this company in CA?

    Guys and Gals:

    Recently I found out that my engine has had little or no work on it even after being at:

    Bavarian Engine Exchange,
    3698 Omec Circle
    Rancho Cordova, CA 95742

    (www.bavengine.com)for almost three (3) months, going on four (4).

    Despite weekly calls I don't think they have even cracked the crate I shipped my engine on.

    I am now getting calls on, "We need payment".

    In which I reply, "Is my engine done and ready to be shipped back?"

    They are responding that they need payment before they even begin work!

    Is this the proper way to conduct business? Or am I just ignorant on engine rebuilding/payment procedures?

    They seem quite inflexible and after two calls to the owner, Brice Eagle, CEO, I am getting return calls from the Operations manager, Nelson who seems to be a nice enough guy and has offered me the option of half payment to begin work.

    Tommorrow, they are going to fax me a bill for $6,000.00+ dollars for a rebuilt M70 engine since my 1991 BMW 850i had an overheating problem and supposedly had cracked heads.

    I checked with the Better Business Bureau (BBB) and they have no unresolved complaints. I consulted with my attorney and he said to at least get a fully, descriptive invoice from them that includes all work and services to be performed.

    QUESTIONS:

    1) Have any of you had any positive AND ESPECIALLY negative experience with Bavarian Engine Exchange?
    2) Is this proper procedure for engine rebuild shops?
    3) Should I pay first so they can begin work?
    4) Or should I have my motor shipped elsewhere?
    5) Am I doing the right thing?
    6) Is ther anything you can think of to help me resolve this issue?

    Since there seems to be a misfeasance or even malfeaseance issue at hand, I am pretty upset that almost four (4) months later, they are not ready to ship back my engine as their services and sales literature on their website state (nice 5 year warranty).

    Any advice would be much appreciated and I look forward to your responses.

    Sincerely,

    Chris Bryan
    Little Rock, Arkansas
    501-952-3632
    [email protected]


  2. #2
    Registered Member
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    Little Rock, AR, United States
    Member No: 88195 DCBryan is an unknown quantity at this point DCBryan's Avatar
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    UPDATE 20 OCT 04

    Had good talk with company today, lots of communication.

    Will post update tommorrow or THURS on resolution of situation.

    I am having a friend stop by and "put a friendly face" on the issue and to check VIN numbers and stuff.

    Will keep you posted....

    Chris Bryan
    Little Rock, AR

  3. #3
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    Location
    El Sobrante, CA, United States
    Member No: 95952 blakjak20 is an unknown quantity at this point blakjak20's Avatar
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    Yes | No

    my mom was looking to replace the engine in my e28

    and she came up with that place, at the time i lived really close (15 miles?)
    but it was just a thought, as my m20 has a lot of life left :)
    only at 145k, but still climbing....
    damn this commute! damn school! damn damn damn ;[
    good luck with your engine!
    'tis a beautiful work of art
    nothing like 12 cylinders starving for more gas haha

    -ian

    88 528e Auto 148k and Still Climbing
    Finished Projects: Pioneer DEH-P860MP, 2 Sets MB Quart Premium Components w/ X-Overs, Directed 500W 4-Channel Amp pushing all speakers.

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